Warranty, Terms and Conditions


You may return any stocked item within 60 days for an exchange or full refund

Your watch movement is guaranteed for 5 years and will be replaced
free of charge in the unlikely event that it ceases to function

Full Terms and Conditions

Legal Entity: We are Hoptroff London Limited, registered in England number 9566434, using the web site www.hoptroff.com.  By purchasing our products and services, you agree to the terms and conditions set out here. These terms and conditions may change from time to time; those stated at the time of purchase shall apply.  If you have any questions, contact us at info@hoptroff.com.

Online Purchase: To buy our products online you should:

  1. Be over 18 years of age.
  2. Create an account on our web site by registering on our web site.
  3. Honestly identify yourself when you register on our site.
  4. Be the legal account holder of the payment card you use for purchase.

Use: Products may only be purchased for private use and are not for resale.

Shipping & Sales Taxes:  We ship worldwide for free.  Since we sell worldwide, prices are generally quoted online excluding sales taxes.  For sales delivered in the EU, value added tax shall be applied at the current UK rate. Outside the EU, local sales taxes may apply which you will be liable to pay.  You will be quoted the full purchase price, including delivery and any applicable VAT (but not any non-EU sales taxes) at checkout.

Return: You may return any purchased stocked item at your expense within 60 days, and providing it is clearly unused you will be eligible for a refund.  This does not apply to made-to-order items.

Warranty: If, within five years of purchase, the movement ceases to function (other than an exhausted battery or clear signs of abuse), it may be returned for repair or replacement free of charge.  After five years, a service charge will apply, for which we will quote after inspecting, but prior to servicing, the item.

Card Payment: Payment for stocked items is by Visa, MasterCard, American Express, Delta and Maestro cards only.  You must be the legal owner of the card.  If payment is declined by the card issuer, we are not liable.  Your card will be debited when the product is dispatched.

Delivery Times: Delivery times of stocked items are our best estimates only.  If there will be a delay, we will inform you and you can cancel the order.

Made-to-Order Items are subject to a 25% deposit, which is not returnable in event of order cancellation.  Delivery times of stocked items are our best estimates only. 

Legal Title for delivered products passes to you when the goods are delivered and have been paid for in full.

Personal Data: We will retain the account information and owner details you provide to us.  We will not pass your personal information to any other entity unless legally required to do so.  We may use it to update you with information about our company, its products and activities.  We keep your personal data as secure as we can, but if the information is obtained by a third party without our permission or due to legal requirement, we cannot be liable.

Cookies: We are using cookies to give you the best experience on our site. Cookies are files stored in your browser and are used by most websites to help personalise your web experience.  This process is automated and no further use is made of this information.

Confidentiality: Unless covered by a non-disclosure agreement, all communications with us should be considered non-proprietary and non-confidential.

Third Party Claims: We are not responsible for material and claims about us by third parties, including other web sites and print material.

Intellectual Property: We reserve all rights regarding our copyrights, designs, trademarks and patents.  This includes the use of our imagery, for which you must seek our consent prior to using.

Imagery: All product imagery shown is real, unless explicitly stated in terms such as "computer generated image" adjacent to the image.  Due to the limits of photography and supply of parts, there may be slight variation in the appearance of products delivered.  This may include strap colouring, and also the shape of watch hands.

Errors & Omissions: We do not accept liability for errors and omissions on our web site.  If you made a purchase as a result of an error or omission, you are entitled to cancel the purchase or return it for a refund.  In the unlikely event that the incorrect item is delivered, you are entitled to return it in exchange for the correct item.

Liability: Our liability shall be limited to the purchase price of our products and services. We do not accept liability for indirect or consequential losses, including third-party claims, relating to our web site and our products.

Fraud: We use merchant services such as Shopify to provide you with secure payment processing.  In the event of errors by them or fraud against them, we cannot be liable. 

Unforeseen Circumstances: We are not liable for delays in delivery due to circumstances beyond our reasonable control, including acts of God, war, strikes, changes in law and other similar events.

WEEE Directive: We are subject to the WEEE directive and you are entitled to return batteries and atomic physics packages to us for disposal when buying new like-for-like products.

Breach: If you breach these terms and conditions, you will be liable for any costs we incur as a result, including legal fees. You will be liable if another person uses your account, unless you can prove fraud.